Privacy Policy

Pierre Voskuil (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.

Information We Collect

We may collect the following types of information when you interact with our services:

Personal Information: Name, contact details (phone number, email address), and any information you provide during counselling sessions.
Payment Information: Billing and payment details, where applicable.
Website Usage Information: Non-identifiable data such as IP address, browser type, and pages visited on our website.

How We Use Your Information

Your personal information is used solely for the purposes of:

Scheduling and managing appointments.
Providing personalised counselling services.
Responding to inquiries and communicating with you.
Processing payments and issuing invoices.
Improving our services and understanding user needs.

Sharing Your Information

We respect your privacy and will not sell, share, or rent your information to third parties. Your information may only be disclosed in the following circumstances:

With Your Consent: When you provide explicit consent for us to share information.
Legal Obligations: If required by law, such as in cases of risk of harm or legal compliance.
Service Providers: To trusted third-party service providers who assist in managing operations (e.g., payment processing) and are bound by confidentiality agreements.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse.

Access to your personal information is restricted to authorised personnel only.
Secure technologies are used to safeguard electronic data.
Hard copies of records, where applicable, are securely stored.

Retention of Information

We retain personal information only as long as necessary for the purposes for which it was collected, or as required by law. Counselling records are maintained in line with professional guidelines and legal requirements.

Your Rights

You have the following rights regarding your personal information:

Access: Request access to the personal data we hold about you.
Correction: Request corrections to any inaccurate or incomplete information.
Erasure: Request deletion of your information, subject to legal or professional retention obligations.
Objection: Object to the processing of your data for specific purposes.

To exercise these rights, please contact us using the details provided below.

Cookies and Website Use

Our website may use cookies to enhance user experience. Cookies are small text files stored on your device that help us understand how visitors interact with our website. You can manage or disable cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please review this page periodically for updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

Phone: 072 847 5861
Email: chat@pierrevoskuil.co.za

Your privacy is important to us, and we are committed to protecting your personal information in compliance with South African laws and professional ethical standards.